Legal terms around DANA and QRIS records
Our Legal terms explain the relationship between your account, approved wallet activity and the records created when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We may ask you to complete phone verification before account access, especially when a payment receipt or
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account detail needs checking. Eligibility depends on local law, and availability can vary by Indonesian jurisdiction. The terms also describe how we handle inaccurate details, access interruptions, policy changes and requests to correct or remove personal records. If a wallet status does not match your receipt,
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keep the reference and contact our support path rather than opening a second account. We apply the same policy wording on mobile and desktop so you can check the relevant clause before continuing.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.